I had been using VMware for about a year before I discovered this helpful plugin. VMware Support Assistant can be used to open an SR and upload the logs that are needed. It is a lot easier to use than trying to collect the logs yourself and uploading them to the support site which does not always work like it should. One thing to remember is that it does not work with all the plugins. When I had issues with update manager I still had to collect the logs and manually upload them myself.